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I left reassured again

Posted By A happy man

"I left reassured again"

About: Royal Cornwall Hospital (Treliske) / Cardiology

(as the patient),

Having had to make regular visits to this unit over the past few years I am always impressed with the care I receive. A recent visit was no exception; I was again treated with courtesy respect and again I left reassured about my condition which I worry about.

I have always been very impressed with the caring helpful professionals who work there who take the time to explain in layman's terms events relating to my condition leaving me with peace of mind that I am being looked after.

Very well done to all the staff concerned in running this department, keep it up you are making a big difference in improving people's lives and wellbeing.

A happy man


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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/09/2019 at 08:29
Published on Care Opinion at 08:29

picture of Jess Saunders

Dear A Happy Man,

Thank you for taking the time to share your story with us, and please accept my apologies for the delay in responding to you on here. I was pleased to read that you continue to be impressed with the care you receive in Cardiology meaning that you feel reassured about your condition. Its lovely to see that you have been looked after by caring, professional staff who explain things in a way you understand, giving you peace of mind.

I am replying to you as a member of the Patient and Family Experience team, but I will ensure that I share your story with the team in the Cardiology Department, I'm sure they will enjoy reading your kind comments as I have.

Best wishes,


Jess

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