"Really poor service for patients."

Called up 5 times today to get an appointment, but every time it was engaged. Once i did get through I was advised that unless i was an emergency I would have to wait 2 weeks before i could EVEN MAKE an appointment. Not have an appointment, just to make one. I absolutely needed to be seen before two weeks time, but would i class myself as an emergency? Not when others are probably worse than i am. There was no option to use the automated service. I completely understand that appointments may be 'moving over to another system' but to ask patients who have clearly called up for a reason, to wait to make an appointment for two weeks (meaning i wouldn't actually be seen for 4-5 weeks) is extremely poor service. This is the second time in 3 months I have had poor service from the place that is supposed to support patients the most.