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Very shocked

Story from nhs.uk

"Very shocked"

About: Bideford Hospital

Seen quickly and efficiently and gave full details to healthcare assistant who did initial assessment and was lovely. Then saw the nurse practitioner. Absolutely gobsmacked that even though she had the notes from the assessment infront of her, she asked how she could help us today! As a younger person in general I felt very intimidated and disrespected. Very rude!

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Responses

Response from Jill Coleman, Deputy Patient Experience Manager (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 years ago
Jill Coleman
Deputy Patient Experience Manager (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/10/2019 at 14:05
Published on Care Opinion at 14:55

Dear patient

Thank you for sharing your feedback with us and I am sorry you had a poor experience at Bideford Hospital and were unhappy with the attitude of the nurse practitioner.

I would welcome the opportunity to look into your concerns in order to provide you with a full investigation and response, and would ask that you either telephone or e-mail the Patient Advice & Liaison Service (PALS) on 01271 314090 or ndht.pals@nhs.net for further support.

Although you raise concerns, it is pleasing to know that you were seen quickly and initially assessed by a healthcare assistant who was kind and efficient.

Kind regards

Jill

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