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"3 Chemists in Mansfield, Notts."

About: King's Mill Hospital

(as the patient),

A week ago I had a prescription from Kingsmill Ophthalmology  and as it was after 6 pm I took it first to a high street Chemist. They could not supply the  items and so I went to the Chemist in a supermarket. They could not supply the 2 items needed, so I went to the Chemist in another supermarket. They did not have them but suggested that I leave my prescription and items would be ready for the following day. When I got home, this Chemist phoned me and said to re-collect my prescription as they could NOT provide the items from their suppliers.

You may appreciate the stress this caused, as my eye was infected and my wife who is elderly had to drive late evening to these 3 Chemists., To solve this, we had to travel to Kingsmill Hospital the following day and have a FRESH prescription made to access via the Hospital Pharmacy.

The reason I write this story is purely to find out whether this lack of service can be avoided, by using The Kingsmill Hospital Pharmacy in the 1st place?

Yours gratefully,

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Responses

Response from Robin Smith, Deputy Head of Communications, Sherwood Forest Hospitals NHS Foundation Trust 4 years ago
Robin Smith
Deputy Head of Communications,
Sherwood Forest Hospitals NHS Foundation Trust
Submitted on 07/02/2020 at 12:01
Published on Care Opinion at 12:01


Thank you for taking the time to provide your feedback and we apologise for the late response. I am very sorry to hear of your experience. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact the Patient Experience Team on 01623 672222 or email sfh-tr.pet@nhs.net as soon as you are able. The Patient Experience Office is open Monday to Friday, 9am to 5pm.

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