"Feeling let down"

I wanted to firstly say how the technical and reception staff, nurses and support at the WestMARC are brilliant.  You cannot get a better service and they go the extra mile to help.  BUT I wanted to strongly complain about the wait time for my new leg.  I have a prosthetic leg and was measured in May for a new head for the leg.  It is now late August and this has still not been sorted.  I cannot use the leg as it is as it has worn away and is too painful to use.  I am becoming more and more isolated and housebound having to rely on my wife and this is affecting my lifestyle. I feel that the staff in the background are not giving time to existing patients only to new patient.  I have had my leg for 5 years and my original appointments only took 2 weeks this has now been 4 months.  The volume of people going through this service has increased and maybe that it why but that doesn't help me.

The 'front line' staff are brilliant even attempting to repair the head of the prosthesis themselves by cutting and bandaging but it hasn't really helped but I appreciate their efforts.  I wanted to voice my complaint and feel my next step is to contact my MP.