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"Attended the Urgent Care centre 26/06/19"

About: West Cornwall Hospital (Penzance) / Urgent Treatment Centre

I was on holiday in Mousehole and after having gone for lunch at a cafe in Penzance I unfortunately had a food bolus stuck in my oesophagus and was unable to bring it up. When we arrived at the Urgent Care Centre there was a long queue for booking in. However, as my friends and I are all senior trained nurses there appeared to be no staff triaging the patients. I was at risk of choking and the child behind me had been hit in the eye by a cricket ball. After a short time one of my friends sort help. Once the sisters appeared the queue was triaged pretty quickly.

I would like to give praise to the sister who cared for me. She treated me with respect and good humour. Having explained that one of the most effective ways of shifting a food bolus was to drink Coke. This she bought out of her own money which my friend re-imbursed her for. I was eventually transferred for further treatment but I would like to thank the staff for their patience and care.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 28/08/2019 at 16:17
Published on Care Opinion at 16:17


picture of Jess Saunders

Dear John,

Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you. I was sorry to read that upon arrival, you experienced a long queue for booking in and that it appeared no one was triaging patients meaning your friend had to sort help. I was, however, glad to see that once the Sisters came, you were seen quickly, with respect and good humour.

I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will ensure that I share your story with the staff in the West Cornwall Urgent Care Centre, I'm sure they will enjoy reading about your experience.


Very best wishes,

Jess

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