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Have heard nothing

Posted By LittleBlue

"Have heard nothing"

About: Uist & Barra Hospital Western Isles Hospital / Urology

(as the patient),

Nothing has happened which is the point.  I was referred at the beginning of March and after 5 months I have heard absolutely nothing.  I called for an update and was told I will not be seen this year!! 

Absolutely unbelievable. My condition has not improved and I am expected to wait for a year to be seen and just live with the pain.  

No one should have to live with unnecessary pain,  I have not found this department fit for purpose in dealing with my issue.

My fear is that this delay is eventually going to have a knock on effect resulting in absence from work and a more medical appointments.

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Responses

Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 4 years ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement

Submitted on 19/08/2019 at 13:02
Published on Care Opinion at 13:02

I am sorry to hear about the wait you are having for an appointment, can you provide me with a little more detail. Are you awaiting an appointment at western Isles Hospital Outpatients or to be seen by the Urology Department in a mainland appointment.

Should you wish to contact me to allow you to share additional information I can be contacted on 01851 708069, and I will be able to look into this further on your behalf.

Kindest Regards

Denise Symington

Patient Focus Public Involvement

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 4 years ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement

Submitted on 22/08/2019 at 12:49
Published on Care Opinion at 12:49

Hello Little Blue

Thank you for contacting me and providing me with the additional information required to allow me to look into this on your behalf, as we discussed our Urology Clinic is provided by visiting consultants from NHS Highland.

As a routine appointment we are able at present to provide you with an estimated date of October/ November, should you have any further enquiries in relation to this I am more than happy to see what assistance I can offer.

Kindest regards

Denise Symington

Patient Focus Public Involvement

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by LittleBlue (the patient)

I really do appreciate all your efforts in providing me with a response. Once again can I Thank you for taking the time to reply and investigating the delays for me.


As discussed, I understand the issues surrounding the delay and remain positive that an appointment will be received in the stated time. Thanks again.

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