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"Truclear clinic"

About: Lincoln County Hospital / Gynaecology

(as the patient),

I had a polypectomy and I have to say from arrival to leaving, I cannot fault the staff on Branston ward what so ever. I was called in as there had a cancellation. The lady on the phone was extremely polite. I met her when I arrived at the clinic and she made myself and my husband a cup of tea as we were a little early. When I was called through for the procedure the doctor nurses and hca couldn’t have been nicer. They were extremely informative, calming and really put me at my ease. The procedure wasn’t as painful as I had imagined and really didn’t take long at all. The doctor and staff being very efficient and caring. I would like to thank the staff for such a positive experience.  

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 4 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 03/09/2019 at 14:57
Published on Care Opinion at 14:57


picture of Sharon Kidd

Dear debgib32

Thank you so much for taking the time to leave your welcome and valuable feedback following your recent visit to the Gynaecology Outpatients Clinic.

We always welcome feedback from those attending our clinics as we are all passionate about providing the best patient experience possible especially as we know attending such clinics can cause some anxiety.

I will be sure to pass on your kind and positive comments to the whole team who will really value your feedback.

Thank you again on behalf of the whole team for providing this feedback.

Take care and kind regards

Debbie

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