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"Waste of time"

Absolute waste of time, I was in a lot of pain after fracturing my ribs across my chest, I gave been on so many different painkillers, but developed an excruciating pain in my back, which has swollen and is really not right. A 3 year old would be able to tell it doesn't look right. I was seen and made to feel like I shouldn't be there. I have been to my docs, but the pain relief is not working. Very unfriendly and unprofessional service. I was made to feel intimidated and very upset. Absolutely disgraceful service. The receptionist was very friendly and helpful, after that it all fell apart.

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Responses

Response from New Cottages Day Hospital 4 years ago
New Cottages Day Hospital
Submitted on 19/08/2019 at 09:10
Published on nhs.uk at 10:06


Hi Jenni

Many thanks for taking the time to contact us regarding your visit to the Minor Injury Unit based at Princess of Wales Hospital in Ely.

To help get a better understanding of what went wrong, would it be possible for you to get in touch with PALS (Patient Advice and Liaison Service) that looks after care and services provided by Cambridgeshire and Peterborough NHS Foundation Trust (CPFT).

PALS are open 9 am till 5 pm Monday to Friday.

PALS are closed bank holidays but people can leave voice messages or send e-mails.

PALS will reply as soon as they can to any messages left out of hours.

I look forward to hearing back from you.

Kind regards

Chris Hampson (Mr)

PALS Officer

Tel: 01223 219 444 / 0800 376 0775

E-mail: pals@cpft.nhs.uk

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