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"Dedicated, knowledgeable staff"

About: Aberdeen Royal Infirmary / General Surgery Care Opinion

(as the patient),

Unfortunately I've had a few problems saving my story on the website. I typed it all up a few times and lost it all !! This is why my story is well overdue. I'm going to have one last attempt at submitting it.

I was in Ward 208 ARI recently (well, a few months ago!) and the treatment and care that I received on this ward was outstanding. The sister in charge heads a great team - from the cleaning/auxiliary staff to the staff nurses, doctors and consultants. Despite being a very busy ward, all of the staff remain happy,cheerful, caring and professional.

Although all of the staff were good, two staff Nurses, Mandy and Darcey stood out from all the rest.

Nothing was ever too much for them and they carried out their duties to an exceptionally high standard. The care and comfort of their patients was their top priority and in order to complete their tasks they regularly stayed working on the ward long after their shifts had finished - all UNPAID of course !

The NHS is very fortunate to have such dedicated, knowledgeable  staff with first class nursing skills.

I would like to say a huge THANK YOU to each and every member of staff on ward 208.

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Responses

Response from Gina Alexander, Director, Care Opinion Scotland, Care Opinion 4 years ago
Gina Alexander
Director, Care Opinion Scotland,
Care Opinion

I'm one of the Care Opinion Team, leading the work in Scotland!

Submitted on 16/08/2019 at 17:44
Published on Care Opinion at 17:44


picture of Gina Alexander

Hello Hollybolly1

I am sorry that you had such problems sharing your story on Care Opinion. How frustrating! Thank you very much for persevering so that you could finally give this lovely feedback to the Ward 308 team.

We will have a look behind the scenes of the website to see if anything got stuck. I am wondering if you can remember any messages which might have popped up on your computer screen on the unsuccessful times? If you can let us know here or on info@careopinion.org.uk.

Thank you so much.

Hope you are recovering well

Best wishes

Gina

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Response from Linda Carmichael, Nurse Manager, Surgery 2 (Surgical Division), NHS Grampian 4 years ago
Linda Carmichael
Nurse Manager, Surgery 2 (Surgical Division),
NHS Grampian
Submitted on 21/08/2019 at 13:40
Published on Care Opinion at 13:40


picture of Linda Carmichael

Dear Hollybolly1

Thank you for the wonderful comments about ward 208 and the care you experienced there.

Gillian who is the Senior Charge Nurse has passed on your comments to all the staff - they are so delighted with the feedback. I spoke personally to Mandy this morning, she was so happy that she made your hospital stay so positive.

The team all work very hard and I'm feeling very proud today!

I hope you are feeling better

with best wishes

Linda

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