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Medical staff and care great, administration...

Story from nhs.uk

"Medical staff and care great, administration..."

About: Royal United Hospital / Cardiology

Medical staff are great but secretarial responses are appalling. Phones are very rarely answered. I must have called fifty times over the past year to chase an enquiry, eventually discovering my consultant had retired in the meantime.

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Responses

Response from Royal United Hospital 4 years ago
Royal United Hospital

Submitted on 23/08/2019 at 10:58
Published on nhs.uk at 11:06

We are very sorry to read of your recent experiences of administration at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PALS@nhs.net

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