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Disappointed

Story from nhs.uk

"Disappointed"

About: Castle Circus Health Centre

Are the receptionists actually trained? so many pointless questions when all one wants is an appointment to relive toothache! ‘ do you have s regular dentist?

No that’s why I’m calling you, “what are you phoning for?” to make an appointment to see s dentist. “ what are your symptoms? describe the pain.

Toothache it hurts!

And on and on

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Responses

Response from Castle Circus Health Centre 4 years ago
Castle Circus Health Centre

Submitted on 27/08/2019 at 08:25
Published on nhs.uk at 10:06

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Feedback and Engagement Team

Torbay and South Devon NHS Foundation Trust

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