This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Overall I was happy with my experience"

About: Crosshouse Hospital / Stroke Care

(as a service user),

I had been referred as had been having problems with my throat/voice since being in ICU the previous year. At my appointment there were several people in the room with me including a student which I think is important as we all have to learn. The procedure was explained fully prior and during it. Afterwards the findings were explained. I asked a list of questions which were answered accordingly. 

I attended a pre-op which overall was fine. However, I was not informed of which daily medication I should take on the day of my surgery.

On the day of my surgery were confused about forementioned. 

On a positive note all staff were very attentive and explained what would be happening before, during, and after surgery. Even though I was keen to return home I felt a tad rushed. In hindsight I could have used an extra few hours as when home I felt very dizzy and not well. I couldn't speak to anyone due to the surgery however I was aware on what to do by my own knowledge. 

Overall I was happy with my experience :)

I feel a better form of communication is needed by all staff involved in each case. I am aware this is a difficult situation. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/08/2019 at 11:17
Published on Care Opinion at 11:17


picture of Eunice Goodwin

Dear aurigasc56,

I am sorry you felt rushed and that communication was not as good as you required. I have discussed this post with the manager for day surgery and pre-op and I know they are sorry too.

Charge Nurse in day surgery asked me to pass this on to you:

“I apologise if you felt rushed. We work to discharge guidelines but each patient is assessed on an individual basis. It is not our practice to discharge patients if they are not fit for home”.

If you wish to discuss this further, please contact day surgery if you require further information or clarification.

Charge nurse in pre-op added

“I’m disappointed you didn’t get told what medication to take/not take on the day of surgery as this is usually addressed at pre-op. I will share this with the team to ensure medication is always discussed”.

Kind regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k