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"at 64 years of I do not like being treated as..."

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency

Eventually after waiting an hour having registered and being scene by a triage nurse, I was scene by a nurse practitioner who was most indignant that I should even be at A&E with my complaint/illness. She eventually conceded that I should have bloods taken for testing to be sure of her diagnosis. I don’t really understand that some one who is capable of diagnosing illness is then Incapable of taking bloods samples, as I then had to wait a further 45 minutes to have my bloods taken. This person suggested that the results would take between 45 minutes and an hour to come back. After a further 45 minutes I’m then back in the presence of the nurse practitioner who then suggests it better for me to wait in a more comfortable environment because the results could be a further 45 minutes to come back. My wife who thankfully was with me ( otherwise I would have called an ambulance to get me there) had an appointment of her own to attend. After waiting in this “more comfortable environment” for a further 30 minutes the head of the department explained that results typically take up to 3 hours to come back! Who do you believe???? It was explained to this individual that we had to leave for my wife’s appointment. Yesterday, 4 working days later I receive a document from the discharge department stating that I discharged myself from the Trust “as I was feeling better”. This is how they make their numbers up and to look good. Eventually after a further three days I was feeling better left to my own resources - thanks QMC

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Responses

Response from Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus 4 years ago
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Submitted on 14/08/2019 at 10:36
Published on nhs.uk at 11:06


Thank you for getting in touch with us and for sharing your experience with us. I’m sorry for the unacceptably long waits and for the mixed messages you received in the department about next steps in your care and treatment. Regrettably, during busy times, waits in the department can be longer than we would wish for our patients for which we apologise. I have shared your feedback with relevant colleagues so we can learn and improve for our patients. If it would be helpful to discuss your concerns further, please don’t hesitate to contact me on 0115 924 9924 ext 63700.

I’m pleased you are feeling better and wish you well in your ongoing recovery.

Best wishes

Anita Morley

Deputy Matron, Emergency Department

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