This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Thanks for the care I received

Posted By octoberre35

"Thanks for the care I received"

About: Crosshouse Hospital / Ear, Nose & Throat

(as the patient),

I recently attended the ENT department three times for assessments and surgery.  

Everyone involved were very helpful and professional.The unit itself is very bright and comfortable with cheerful staff.Written information easy to understand and plenty available.Also hardly any waiting times considering the various checks and tests that are involved.

Thanks for the care I received.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/09/2019 at 09:56
Published on Care Opinion at 09:56

picture of Eunice Goodwin

Dear octoberre35,

Thank you for taking time to share this with us. It is heartening to this lovely attribute to the ENT team, it seems like they have nailed it with each element working well.

I will pass this on to the team and I am sure they will be delighted.

I hope you are well,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k