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Care Opinion

Wait for follow up appointment

Posted By QVH patient

"Wait for follow up appointment"

About: Conquest Hospital / Ear, Nose and Throat

(as a service user),

I have tinnitus and was referred to the ENT dept. I was informed I needed a CT scan with contrast - this appointment never came through. At the follow up appointment about 4 months later it was noted that the CT scan had not been carried out so another 4 months wait for an appointment for the CT. Then another 4 months wait for a follow up appointment to review the results. All this time I was worried I had some sort of cancer which could be getting worse without treatment.

I only got the follow up appointment after emailing my consultant and asking if there was anything I need to be worried about.  They sent me a copy of the report, which is not really a help if you're not medically trained. I was able to get it looked at by a Head and Neck consultant as I work for the NHS.

 

The appointment system at Conquest is not working.

I was informed by the Registrar who saw me at the follow up to get a hearing test in a year but to contact the hospital about April if I'd not heard anything as these appointments are often not sent. Not a good advert for the hospital. The Registrar seemed resigned to the system not working.

 

 

 

 

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Responses

Response from Conquest Hospital 4 years ago
Conquest Hospital

Submitted on 14/08/2019 at 15:00
Published on nhs.uk at 16:07

Thank you for taking the time to leave some feedback on the Care Opinion website about your experience of care from the Ear, Nose and Throat (ENT) Team at Conquest Hospital; we do appreciate it. The Trust works hard to provide a high standard of care to all patients, and so we are disappointed and very sorry to read this has not been your experience with the ENT Team. Please accept our apologies for the obvious concern and distress this has caused you as this was not our intent, particularly given you are one our invaluable NHS colleagues.

We would very much welcome the opportunity to learn more about the experience of care you have described as it may provide important lessons for us to reflect upon or learn from. If you feel able and willing to, please contact our Patient Advice and Liaison Service (PALS) at esh-tr.palsh@nhs.net or by calling 01424 758090, and one of the team would be delighted to chat with you. We take all feedback very seriously as it provides us with an opportunity to reflect and review the services we provide to our health population, and we appreciate your contact.

In the meantime, we will share this piece of feedback with the senior clinicians and managers for ENT so that they can be aware of your comments.

We hope that the results of the CT scan gave you the response you had hoped for and facilitated any onward investigations required. We wish you all the very best for good health in the future, and hope you may contact PALS in due course to aid our learning.

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