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Care Opinion

Wheelchair services

Posted By alfy

"Wheelchair services"

About: WestMARC (Lanarkshire) / Adult Wheelchair Clinic

(as a service user),

Had a chap called Allen out to fix my wheelchair from westmarc and he brightened up my day fixed the chair with no hassle and cheered me up I wish all westmarc staff treated the patients like this thanking you.

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 4 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 12/08/2019 at 09:45
Published on Care Opinion at 09:45

Dear alfy,

Thank you very much for your feedback here on Care Opinion.

I will pass on your thanks and praise to Allen and his team lead who will be delighted with your comments.

We strive to ensure that every interaction with the service is supportive, helpful and professional and your feedback would indicate that this has not always lived up to ours, and your, expectations. I would be keen to know how we can improve that relationship by learning from times when we don't quite get it right.

Please feel free to contact me at westmarc@ggc.scot.nhs.uk or on 0300 790 0129 and request to talk to me.

Kind Regards

Heather Richardson

Operational Services Manager

WestMARC

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