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Reassured by a quick response

Posted By Reassured A

"Reassured by a quick response"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

I contacted the neurology Secretary as I had some concerns about going for a lumbar puncture due to my family history.

The secretary was very understanding and asked me to email in my concerns and it would be forwarded to the Consultant.

I did this and received a very quick response.  The letter I received from the Consultant reassured me and I had the investigation recently.

Very professional and quick response which alleviated my worries.

Thank you.  First class service.

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Responses

Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 4 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 13/08/2019 at 12:17
Published on Care Opinion at 12:17

Dear Reassured A,

Thank you for taking the time to feedback to us. I am pleased the Neurology Secretary and the Consultant were able to alleviate your concerns. It can be daunting undergoing a lumbar puncture procedure and I am glad to hear the investigation went well.

Kind Regards

Elaine Burt

Chief Nurse Regional Services

NHS Greater Glasgow and Clyde

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