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"Wonderful staff who put my mind at ease"

About: University Hospital Monklands / Day Surgery University Hospital Monklands / General Surgery (Wards 4 & 7)

(as the patient),

I was admitted to Same Day Admissions to have a growth removed from my bladder. I was extremely nervous about the operation, especially the anesthesia however from the start I was kept fully informed by the wonderful staff who put my mind at ease. It was decided that I would be given a spinal anesthetic and I was conscious throughout the whole procedure. The staff in the operating room could not have been nicer or more helpful and made me feel completely safe and protected. I was very fortunate as the surgeon informed me that nothing needed to be done and that my bladder was clear. I would like to thank my urologist surgeon, Ms Ramsey, the whole surgical team, the Same Day Admission staff, my recovery nurse Hayley and the staff on Ward 6 especially Nurses Stephanie and Jacqueline for their kind attention and cheerful nature.

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Responses

Response from Margaret Meek, Director of Hospital Services, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Margaret Meek
Director of Hospital Services, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 09/08/2019 at 13:05
Published on Care Opinion at 13:13


Dear Loanhead,

Thank you for taking the time to post such positive feedback. Your comments will be shared with all the staff involved in your care, and I am sure they will be delighted to read your comments. We always strive to deliver patient centred care and I am pleased to read that you felt reassured and safe.

Many thanks for taking the time to post and best wishes for the future.

regards

Margaret

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