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"Excellent emergency and follow-up service"

About: Dorset County Hospital / Accident and emergency

I was taken to the Accident and Emergency department by my partner following what seemed to be a TIA episode.

The staff in casualty were incredibly reassuring, professional and proficient. I had a blood test, brain scan, chest X-ray, ECG and assessment by the casualty officer within a couple of hours since admission.

My presentation was unusual in that I did not have any of the neurological signs one would expect with a 'mini-stroke' or TIA.

I was given the all-clear to go home after just 3 hours and given an appointment the following day to visit the Stroke Unit.

I was duly called at 9.30 the following morning to confirm my appointment at the Stroke Unit at 11.30 that day.

The receptionist was highly efficient, despite a very busy outpatients clinic and I saw the specialist nurse and consultant within an hour. After a thorough examination and review of all test results, it was decided that I had not had a TIA but more likely a less common TGA (Transient Global Amnesia) which would account for my symptoms - or rather lack of symptoms apart from a complete memory blank of what had happened during the previous morning.

This was a huge relief and I cannot thank the staff at DCH enough for their excellent service, care and attention.

Thank you all. Sarah Paterson

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Responses

Response from Alison Male, Head of Patient Experience & Public Engagement, Dorset County Hospital NHS Foundation Trust 4 years ago
Alison Male
Head of Patient Experience & Public Engagement,
Dorset County Hospital NHS Foundation Trust
Submitted on 30/08/2019 at 10:45
Published on Care Opinion at 10:45


Hello Sarah, it is fantastic to hear about the excellent service, care and attention you received from the staff in the Emergency Department and the Stroke Unit – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. I hope that you are making good progress.

Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure the staff involved in your care are made aware of your lovely comments.

Best wishes

Alison Male

Patient Experience & Public Engagement Lead

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