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"The birth of our baby."

About: Borders General Hospital / Maternity care

(as the patient),

I would like to sincerely thank all of the community midwives and team, the clinical psychology team and the medical and auxiliary support staff from the Maternity Unit of the Borders General Hospital.

The support and care that myself (and my husband) received prior to, during and after the birth of our first baby was excellent.

I was able to share my anxieties and feelings surrounding matters that concerned me about the safe delivery of our baby boy and felt supported, listened to and very well cared for. 
The maternity team at the BGH worked exceptionally well together (and with other staff out with this department) making my experience of services prior to birth and whilst staying on the ward as organised and positive as possible . It was clear that they all communicated well with one another to ensure myself and our son were looked after. 
The clarity of explanation of each part of the process was much appreciated. 
 
It has been a positive experience, despite my high level of anxiety towards certain issues surrounding birth. I will always be very grateful to the Ward 17 staff and entire maternity medical team in the Borders. Alongside midwives, consultants and medical staff there were superb, kind auxiliary staff working within the team who worked exceptionally hard keeping rooms and facilities clean, making tea, bringing breakfast, lunch and dinner, all whilst being chatty and friendly at a life changing time which normality and kindness is really important. 

I feel very fortunate to have been so well cared for and looked after. Thank you to you all.

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Responses

Response from Shona Davies, Clinical Manager, Women & Children, NHS Borders 4 years ago
Shona Davies
Clinical Manager, Women & Children,
NHS Borders
Submitted on 08/08/2019 at 08:52
Published on Care Opinion at 08:52



Congratulations on the birth of your son. I know this will be a busy time for you and am very appreciative that you have taken time to feedback about your journey through our services.

We strive to work as a team to ensure person centered care is provided to our women, their husbands, partners and families. We understand having a baby can be a life changing time for people and we aim to support women safely through this journey. I am delighted to hear how you felt well cared for and supported by our whole team.

I shall share your kind comments with the teams involved in your care and I know they will be pleased to hear how you felt your care was. Feedback is hugely important to us and ensures we can continue to provide person centered care.


Best wishes

Shona

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