"Reception staff are difficult and don’t care"

I put in a repeat prescription for my pain medication as usual on a Friday morning to pick up the following Tuesday! The docs did call and leave a message on the Friday evening that I needed to call them and quote patient notes! Because they phoned at 6pm by the time I could call it was Monday! Of which I did but there was a fault with the line as it kept on going into the answer machine message to when the surgery is closed and I was trying to call in between work, long story short I didn’t get through until today Tuesday the day I’m meant to pick up my prescription!! Any way they refused my repeat prescription because I’m due a medication review!! I thought reviews were yearly as I had one July last year but apparently not it’s every six months! So I’ve ran out of my pain meds and my doctors on holiday for five weeks!!!!! Five weeks!!!! I don’t know any other company that would allow all that time off in one junk! So I’ve got to wait not only for another doc who doesn’t know me to look at my meds, so I could be without my pain medication for another 3 days and my on going other issues I can’t action until my docs back as I’m not starting off at square one with all my medical history as we all know that too many cooks spoil the broth and it gets too complicated! And the receptionist was so surly and rude and said I need to organise myself more! Well actually I did and every review I’ve had before I get reminded well in advance yet I’ve had nothing to say I need a review!! But we all know that doc surgery staff are never wrong yet if we mess up or are 1 min late for anything they rip us apart and start quoting nhs costs!! I’m done with Kintbury surgery you used to be great but now you are utterly useless and I feel like a number and you don’t care!

It just shouldn’t be allowed to go with urgent pain meds! your a total let down!!!