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"A&E and AMU"

About: Good Hope Hospital / Accident & emergency

I have a history of Upper GI bleeds but have a real issue about making a fuss. Consequently I usually end up in the back of an ambulance or being sent to hospital by my GP because I leave things until it’s too late. On 30th July I felt like I was becoming ill again and, keen to address things before they got out of control, I called 111 who told me to go to Good Hope. I got my wife to drop me at A&E where I had just a ten minute wait before being called in for blood tests and an ECG by one of the sisters who I am sure had other things to be doing. The department was very busy but after the blood was taken (and I guess because of my history) I was kept on a trolley in a cubicle until I saw two doctors later that evening. I was transferred to AMU at about 1am. I say this every time I am admitted but Good Hope Hospital are under tremendous pressure and yet the doctor’s nurses and HCAs and porters work tirelessly and with a smile that belies just how busy and under pressure they are. We are very lucky to have the hospital on our doorstep although I do have a minor gripe. The solution to my problem is likely to be a surgical one. Until then I suspect I will have recurrent bleeds requiring further attention. Unfortunately for me, the surgeons are based at another hospital and so even though the referral was made by Good Hope in June, I have not yet managed to see the Consultant. An initial appointment that I had for tomorrow (7th August) has now been moved to the 19th August. Fingers crossed that that appointment stays put.

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Responses

Response from Good Hope Hospital 4 years ago
Good Hope Hospital
Submitted on 15/08/2019 at 11:18
Published on nhs.uk at 12:06


Responded: 14.08.19

Dear Anonymous

Thank you for your post regarding the care and treatment you have received at Good Hope Hospital.

Patient feedback is of huge importance to us, as it helps us identify services that are working well, and also when there are issues that are not working so well and require attention and improvement. This helps to ensure and maintain a positive patient experience.

I will ensure that your feedback is forwarded to the Unit Manager and their team, who I am sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank for your feedback and please contact us if you require any other assistance.

Kind regards

Patient Experience Team

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