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Care Opinion

Acute retention

Posted By ECP

"Acute retention"

About: Borders General Hospital / Accident & Emergency

(as the patient),

I had to cut short our holiday  due to going into acute retention. The staff in A&E were the best thanks to nurses Angie Emma Dr Nic and not forgetting Karen the receptionist they are all a credit to the NHS. Treatment was second to none quickly sorted me out so we could continue our holiday albeit a bit sore, we made our way by train to Pitlochry.

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 4 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 08/08/2019 at 09:36
Published on Care Opinion at 09:36

Dear ECP

Thank you for taking the time to share the details of your experience when attending the Emergency Department at Borders General Hospital. I was pleased to hear that you had such a positive experience and received great care and treatment from all staff.

I hope you have managed to enjoy the rest of your holiday and had a great time in Pitlochry.

Best wishes,

Karen

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 4 years ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 08/08/2019 at 10:56
Published on Care Opinion at 14:18

Dear ECP, thank you so much for taking the time to use Care Opinion. I'm sorry to hear you became unwell whilst on holiday but delighted to hear you had such an excellent experience whilst in our ED. We to try very hard to provide high quality patient care. I hope you are feeling better and were able to go on and enjoy the rest of your holiday.

Thanks again,

Lesley

Senior Charge, Emergency Dept, BGH.

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