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"a n e department via ambulance"

About: New Cross Hospital / Accident and emergency

i have been very ill for while years now, had to call ambulance very poorly now sad to say, but i was rolling in pain , arrived on trolly told to get in chair, and shoved in waitng area, hours i was waiting untill i couldnt sit so much pain i was slumped over in chair being sick with blanket just left to the point i lie on floor in corrider, but to save what dignety i have left, i got a taxie, was not seen at all, i begged for help told them i was going to hit the floor, to no avail, staff was rude i was very very scared now this has made me worse, taxie drive couldnt belive i was vomiting all way home . still cant move still no change very ill. treated like alien , shocked, tearful now and very ill to say least,

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Responses

Response from The Royal Wolverhampton NHS Trust 4 years ago
Submitted on 07/08/2019 at 13:26
Published on Care Opinion at 13:26


Thank you very much for taking the time to post comments regarding your recent patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

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