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Feel totally let down

Story from nhs.uk

"Feel totally let down"

feel let down attended my appointment in desperate need of some help my eating disorder and other medical issues has left me in a bad place. My Therapist cancelled last minute I had already arrived I was in a bad way to say I was not amused was an understatement

I had a replacement who was patronising and brutalI felt I was basically beyond help I am totally disillusioned with the whole mental health system I feel let down and despite being desperate and in need of help I shall not be attending anymore appointments and If I don’t see the Dr again it’ll be too soon I was in a hell of a state mentally and his plan was illcontact CMHT extremely helpful Thanks I was an outpatient

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Responses

Response from Kimmeridge Court 4 years ago
Kimmeridge Court

Submitted on 22/08/2019 at 14:06
Published on nhs.uk at 15:06

Dear Anonymous,

We are very sorry that your experience of our service was not up to the standards we expect leaving you feeling let down. Unfortunately, a staff member was unable to attend work on this day due to unavoidable circumstances. Our admin team contacted all the patients as soon as they were aware of the situation trying to ensure that patients were not making unnecessary journeys.

Some patients, however, did not receive the message in good time, and we are sorry that this was the case with your appointment.

I apologise again for the distress you experienced as you were struggling with some issues and needed to speak with someone who could assist you. Patients were offered appointments with alternative team members on that day to ensure continuity of care. From your feedback, you were not happy with the person who saw you. I have spoken with the therapist and they apologise that you felt this way. They did not want to cause you any further distress. The aim was to ensure patients received the correct support.

We do not want people who use the Eating Disorders service to feel this way. Through direct contact with the service via email and telephone, we have resolved the issue to your satisfaction and as a service; we are pleased to have had the opportunity to rectify the situation. If you would like to make further contact with the service-please telephone us on 01202 492147. However, if you would like to speak with a member of our Patient Advice and Liaison Service for more information then please do not hesitate to contact (PALS) on 01202 277024 / 277025 or email dhc.pals@nhs.net.”

Ciarán Newell

Consultant Nurse Eating Disorders/

Facilitator Research and Development

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