"Travel Reimbursement Staff could be more..."

It would be beneficial for staff issuing travel reimbursements to gain more awareness about Fibromyalgia. So that they have a better understanding that most patients with Fibromyalgia suffer from cognitive impairment issues (memories issues). To remind patients to check that reimbursement forms and monies are accurate. As an additional prompter and reminder for patients. I was experiencing cognitive issues which impacted my memory and concentration levels today. I found the approach of one the staff to not be helpful, condescending and defensive when I forgot to review the form.. Although, I appear well externally and can communicate it does not mean that I am a fully functioning person. I believe being empathetic helps especially when you are already feeling vulnerable and impaired. All other staff in the hospital have so far been very helpful, understanding and empathetic.