This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

After procedure care

Posted By Big 0

"After procedure care"

About: Forth Valley Royal Hospital / General surgery

(as the patient),

After being in overnight the staff have done great job at looking after me, attentive and caring. ! (ps tea and coffee isn't great): )

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Chris Rodger, Clinical Director, Surgical Specialties, Surgical Directorate, Forth Valley Royal Hospital 4 years ago
Chris Rodger
Clinical Director, Surgical Specialties, Surgical Directorate,
Forth Valley Royal Hospital

Submitted on 09/08/2019 at 16:57
Published on Care Opinion on 12/08/2019 at 11:41

Dear Big O

Thank you for taking the time to give us this really nice feedback. Everyone works hard to try and provide this kind of care and it is really gratifying to hear that you felt looked after and attended to. I will share this with all the staff in the unit. The point is taken about the tea and coffee and I'll point out that this could do with being changed.

Thanks again for taking the time to tell us of your experience.

Chris

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kristoffer Robertson, Service Manager Ambulatory care, Diagnostics and Theatres , Neurology/Rheumatology/Osteoporosis/Fracture Liaison/OMFS/Orthodontics/ENT/Urology/Endoscopy/Dermatology/Breast/Plastics/Ophthalmology/Renal, FVRH 4 years ago
Kristoffer Robertson
Service Manager Ambulatory care, Diagnostics and Theatres , Neurology/Rheumatology/Osteoporosis/Fracture Liaison/OMFS/Orthodontics/ENT/Urology/Endoscopy/Dermatology/Breast/Plastics/Ophthalmology/Renal,
FVRH

Submitted on 12/08/2019 at 12:19
Published on Care Opinion on 15/08/2019 at 09:23

Dear Big O

thank you so much for the positive feedback it is much appreciated. I will be sure to let the Nursing staff and Drs know about the care given and to continue the good work. You are right about the tea and coffee and I will look to see if it is possible to change this.

Thank you again

Kind Regards

Kris Robertson

Senior Charge Nurse

Ward B11

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k