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Excellent care slow to start with

Story from nhs.uk

"Excellent care slow to start with"

About: Springfield University Hospital (London)

Excellent conditions,staff very helpful,food very nice just the germ of mental health conditions that play a big part,my stay became very uncomfortable as a breach of human rights concerning me i had to stay for 4-6 weeks which was uneeded hopefully my next stay will b shorter as i am going in voluntary god knows why they sectioned me.

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Responses

Response from Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust 4 years ago
South West London and St George's Mental Health NHS Trust

Submitted on 02/08/2019 at 15:35
Published on Care Opinion at 15:35

Hello,

My name is Farai and I am the Engagement & Experience Co-ordinator for the Trust.

Thank you for taking the time to sharing your story. I am very sorry to hear that your length of stay was too long and you experienced a breach of your human rights. If you would like us to investigate this further for you please can you contact our complaints team on complaints@swlstg.nhs.uk or via telephone on 020 3513 6150 so we can log this as a complaint.

I was pleased to read that the staff were helpful, the conditions were excellent and food was nice.

Once again, thank you for your story and we look forward to hearing from you. I wish you all the best on your recovery journey.

Kind regards,

Farai

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