"Why I avoid the surgery like the plague..."

So I rang up a while back and was treated with excellent care by the staff over the phone, I had requested to see a female doctor or nurse and was told there were none in on that day and to ring back tomorrow. Because of the way I was spoke to I was absolutely fine with waiting the extra day as it was a Monday and hadn’t needed the appoint until Sunday. So an extra day wasn’t a worry. I wasn’t asked about the condition. When I rang back the next day I felt massively uncomfortable. It was a different person and when I asked to see a female I wasn’t treated the same, they weren’t rude but her tone changed and it felt as though I was being a nuisance all because I wanted to see a female about a personal issue, she wasn’t friendly over the phone and I felt uncomfortable throughout the entire phone call, I was then also told I wasn’t allowed to request to see a nurse, which contradicted what I was told the day before. She also didn’t ask what the problem was. After all this I had to talk to my male doctor to get an appointment with a female, I understand that they are all professional and this is protocol but doesn’t it defeat my object of seeing a female if I have to first tell the issue to a male? The conversation with my doctor was uncomfortable because of the issue, especially as he knew I requested to see a female but he was very pleasant and friendly. I again understand this is protocol but it again made me feel very uncomfortable. When I was at the surgery I again felt uncomfortable because of the phone conversation, I wasn’t made to feel welcome and the moment I got there I started getting palpitations. I don’t like the doctors at the best of times but to be made to feel completely unwelcome and, almost petty, wasn’t fair. The overall experience wasn’t friendly. Even once I was in seeing the female I had requested, there was no conversation about it, it was just let me see the issue, I understand they don’t have all the time in the world but there was still information I felt I needed to get across but I wasn’t asked about what was happening. If it hasn’t come across through all this I’m fairly anxious and I wasn’t going to start talking after she had asked to see. I obviously hadn’t told my male doctor everything because I was trying to keep that conversation as short as possible, I barely know my doctor and have only actually seen him once for myself, so going to see him about a personal issue wasn’t something I wanted to happen, I understand doctors move surgeries all the time but I barely know anyone there and so when requesting to see a female, who I knew and have seen a fair few times, I thought it should’ve been easier, considering it was a personal issue. I understand that there are several regulations a surgery has to follow and I was happy to go along but throughout the entire experience, especially over the phone, I was made to feel very unwelcome.