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Attentive and helpful

Posted By Holly8

"Attentive and helpful"

About: University Hospital Hairmyres / Day Surgery

(as the patient),

I went to the Day unit at Hairmyres Hospital to get a bone marrow biopsy. The Nurses were excellent, they made me feel at ease & everything was explained clearly and very well. They were very attentive & helpful before & after the procedure. Their names were Jane, Margaret & Jade. Thank you 

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Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 01/08/2019 at 09:29
Published on Care Opinion at 09:29

picture of Rick Edwards

Dear Holly8,

Thank you for taking the time to feedback on the professionalism of Jane, Margaret and Jade; it will be my pleasure to share your kind words with them.

I'm delighted to hear that everything was explained and you were put at ease; this is crucial for any healthcare interaction, particularly for invasive procedures.

I hope you are taking it easy after your procedure.

Kind regards

Rick

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