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"Haven't even received help yet"

About: Let's Talk Well Being Leicestershire and Rutland

No where to complain to so I've come here. This is my second time trying to refer myself to this place, about a month after I filled the form they send a letter saying I've been discharged back to my GP. It says in the letter that they'd sent me another letter and tried to ring me. I never got the letter and I don't recall receiving a missed call. About this time last year was the first time I referred myself. It took six months just to get a phone consultation! By that time my mental health got so bad they said they couldn't help me and sent me to crisis team. The horror that was the crisis team is another story. The moment I felt myself slipping again I referred myself to this service a second time but I'm right back to square one again and - since crisis team kept none of their promises - I guess I'll just have to deal with it on my own, yet again. So yeah, this is a review of the referral system rather than the service itself, as I've yet to actually get anything out of the service. Just referring yourself in the first place can be a big step and then to have it thrown back in your face makes you feel like you're not worth anything.

Although, seeing all the one star reviews on here makes me glad I haven't been accepted, I'm just sad that I have no other option but to wait until I need the crisis team again, all other options have to be paid for or have two year waiting list. Also sorry there are no paragraph breaks, for some reason it won't let me do it.

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Responses

Response from Kathy Elson, Service Manager, Let’s Talk Wellbeing, Leicestershire County and Rutland, Integrated Specialist Services Directorate 4 years ago
Kathy Elson
Service Manager, Let’s Talk Wellbeing, Leicestershire County and Rutland,
Integrated Specialist Services Directorate
Submitted on 29/07/2019 at 17:19
Published on Care Opinion on 30/07/2019 at 14:19


Dear Anon

Thank you for your review

I'm very sorry to note your experiences as indicated.

Please note that are a variety of methods in which you can refer into our service including via the telephone (01509 561100) or via our on online portal which can be accessed through our website at: https://www.nottinghamshirehealthcare.nhs.uk/leicestershire-county-and-rutland-service-

If you would like to re-refer to our service, please do not hesitate to do so where our admin team will direct you forthwith.

Yours Faithfully

Kathy Elson

Service Manager

Let's Talk Wellbeing

Leicestershire County and Rutland.

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