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Stay in hospital

Posted By UHH4

"Stay in hospital"

About: University Hospital Hairmyres / Diabetes care (Ward 10)

(as a volunteer/advocate),

Ward 10

Most of staff really good. Food rubbish, everyday baked potato, omelette, sandwiches. Family brought in food. Breakfast was fine. Good choice. No issues with cleaning as they were always cleaning. No ventilation or fan in the toilet so very hot. No fans in ward during hot weather.

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Responses

Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire 4 years ago
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire

Submitted on 30/07/2019 at 13:06
Published on Care Opinion at 13:06

picture of William McCutcheon

Dear UHH4

I am sorry to hear you were not satisfied with the quality of the food during your stay.

We are constantly striving to improve the standard of catering within the hospital. Patient catering opinion surveys are carried out each month across all inpatient areas with the results published quarterly. This provides valuable information in our ongoing aim of improving patient satisfaction levels. However, there are a number of reasons why some patients will, understandably, not be totally satisfied with the meal they receive. This includes personal preference, side effects arising from medication and general ill health affecting appetite.

If a patient raises concerns regarding the catering and nursing staff are unable to resolve the issues they will escalate them to the catering manager who is happy to attend the ward and speak directly to the patient in an effort to address matters.

Regards

William

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