This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Inpatient experience

Posted By Charlieada

"Inpatient experience"

About: University Hospital Hairmyres / General Surgery (Ward 5)

(as a volunteer/advocate),

Ward 6

Food is unacceptable family bring in food for me.

Communication-all round and documentation of care shocking patient was asked about care plan by doctor and never checked notes which also had not been written up

Request for cup of tea took more than 24hours

Sandwiches are dry only have margarine on crust

Evening choices are limited and soup is very good although 4 soups have same name

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire 4 years ago
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire

Submitted on 30/07/2019 at 13:10
Published on Care Opinion at 14:23

picture of William McCutcheon

Dear Charlieada

I am sorry to hear you were not satisfied with the quality of the food during your stay.

We are constantly striving to improve the standard of catering within the hospital. Patient catering opinion surveys are carried out each month across all inpatient areas with the results published quarterly. This provides valuable information in our ongoing aim of improving patient satisfaction levels. However, there are a number of reasons why some patients will, understandably, not be totally satisfied with the meal they receive. This includes personal preference, side effects arising from medication and general ill health affecting appetite.

If a patient raises concerns regarding the catering and nursing staff are unable to resolve the issues they will escalate them to the catering manager who is happy to attend the ward and speak directly to the patient in an effort to address matters.

Regards

William

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 01/08/2019 at 09:22
Published on Care Opinion at 09:22

picture of Rick Edwards

Dear Charlieada,

Thank you for providing feedback to our volunteers. In addition to William's response I note your comment around communication. It is not unusual for healthcare staff to ask patients if they know what is planned for their care; in fact, "teach-back" is a technique that is encouraged as good practice as it confirms to staff that people have understood the information provided and are in agreement with the treatment that is planned.

I hope your treatment is progressing as planned; please speak to a member of the ward team if you are unsure of anything, or if you have any concerns.

Kind regards

Rick

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k