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Contacting the service

Posted By rbms19

"Contacting the service"

About: London North West University Healthcare NHS Trust

(as a service user),

Community podiatry service.

Appointment came out of the blue. Have been calling every day for a week to change appointment (My child is sick and has appointments at same time). Nobody ever answers phone, GP unable to help, Reception at Hillside took two messages or wouldn't help. Will be forced to miss an appointment (and will be discharged without having been seen) because it is impossible to contact the service.  In 2019, this is bewildering. How is it so hard to make an appointment I can actually attend? 


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Responses

Response from London North West University Healthcare NHS Trust 4 years ago
London North West University Healthcare NHS Trust

Submitted on 26/07/2019 at 15:49
Published on Care Opinion at 15:49

Dear Sir/Madam

Thank you for your posting your story. I am sorry to learn of your experience.

Regrettably, we cannot identify or get in contact with you from your post so I would therefore be grateful if you could contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net so that we can follow this up on your behalf.

Kind Regards

Genevieve Ojadi

Patient Liaison Manager

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