This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"No follow up, can’t get urgent appointments"

About: Hinchingbrooke Hospital / Rheumatology

I was last seen at the end of 2017 and taken off my immunosuppressants to get pregnant, I should be seen every 3-4 months but in 18 months no appointments have come through and nobody has followed up on my removal from medication or any of my routine health monitoring (lung function, cardiac echo, bloods etc), I had to request these to be completed via the gp. I now have a severe flare up of symptoms and need to restart my immunosuppressants to get this under control, despite multiple calls to the secretary I have had no response other then the helpline staff telling me I needed to go through the secretary. I’ve been sent an appointment for 6 weeks time when my disease is rapidly progressing and causing mobility issues!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 4 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust
Submitted on 30/07/2019 at 10:51
Published on Care Opinion at 10:51


I am so sorry to read about your experience and would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience.

Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k