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"Clinic appointment"

About: Aberdeen Royal Infirmary / Radiology (X-rays and Scans)

(as a relative),

Having 2 appointments on the same day, head CT at 0830 and Bone scan at 1430, we were worried about our relative (in the process of being diagnosed with dementia) becoming agitated and stressed at the long wait between them.  Not thinking about phoning to reschedule one, we went to the In Patient Radiology for 1st appointment and were seen very quickly and were ready to leave at 0840.  We called the Osteoporosis clinic to see if we might be able to be seen earlier, the lady said there wasn't anything available at the moment but she took my number and would call back if anything changed.  We went for a coffee and within 15 mins received a call to come up straight away as someone hadn’t turned up, again our relative was seen very quickly and we were free to go home.  We can’t thank both departments enough for the swiftness and helpfulness and also the CPNs at RCH who are supporting the family through these tough times.

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 4 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian
Submitted on 17/09/2019 at 13:06
Published on Care Opinion at 13:06


picture of Kirsten Dickson

Dear Muchly appreciative,

Thank you for sharing your experience with us. I'm sorry it has taken me so long to reply. Although your story was shared with the services mentioned at the time, and they did express their delight at receiving such a positive story, it seems they haven't got back to you to let you know.

I am very sorry to hear about your relatives situation, but I am delighted to hear that all services mentioned were swift, helpful and accommodating when you needed them to be. It’s lovely for these teams to have their hard work in delivering person centred care recognised.

Thanks again for getting in touch.

Kirsten

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