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Overall very good but some room for improvement.

Story from nhs.uk

"Overall very good but some room for improvement."

About: Royal Derby Hospital

Sent to Royal Derby as my local hospital was unable to perform the operation I needed. Consultants, doctors (expect one), nurses, HCAs and all others, caterers, cleaners etc. provided really good service to make my stay as good as you can expect in a hospital environment. The only bad thing is poor communication and feedback to the patient which left me unsure, despite asking, what results, proposed treatment etc. are.

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Responses

Response from Royal Derby Hospital 4 years ago
Royal Derby Hospital

Submitted on 29/07/2019 at 12:28
Published on nhs.uk at 13:07

Good Afternoon

I am pleased to hear that you have had positive aspects of experience during your visit to the Vascular Surgery Department. I would like to pass on our appreciation and wish to thank you on behalf of the trust for taking the time to highlight them. However, we invite you to discuss any concerns you may have and we would like to hear any suggestions with regard to areas of improvement. Your feedback is valued and important to us and will assist in helping us advance our service.

Please contact the PALS office on 01332 785156 and quote the reference: 67320.

We are open Monday to Friday 09:00 to 16:30 and outside of these hours the answer phone is in operation. If you would prefer to email our team please contact: dhft.contactpals@nhs.net. You can attend the office without an appointment or ring for a specific date and time if that would suit better.

We look forward to hearing from you.

Kind Regards

Patient Advice and Liaison Service (PALS)

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