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impossible to reach receptionist

Story from nhs.uk

"impossible to reach receptionist"

About: Newland Group Medical Practice

Telephone service is useless, I have never got through even after two hours on hold. Doctor did not ask about my family history before prescribing me a medication which I later found out could have been very dangerous to take if I had inherited a condition which runs in my family. On multiple occasions my repeat prescription has not come through to the pharmacy and I have been without my medication for days while the pharmacist tried to get through to the practice, which has meant suffering sever withdrawal symptoms from SSRIs.

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Responses

Response from Newland Group Medical Practice 3 years ago
Newland Group Medical Practice

Submitted on 09/12/2020 at 16:04
Published on nhs.uk at 19:54

Good afternoon, please accept our apologies for the delayed response. We are very sorry that you have had difficulties accessing us on our telephone line and that you are not happy with the care you have received. As an alternative to the telephone line, you can receive medical advice by submitting an eConsult on our website. If you experience any further issues that you would like us to address, you are welcome to submit a feedback form on our website, which you can find under 'Policies'. Kind regards, Patient Liaison Officer

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