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"Excellent staff and care"

About: Leicester Royal Infirmary / Accident and emergency

I arrived at A&E 16.00 on a Friday afternoon duly booked in given a number and asked to take a seat in the injuries area. Now I had crushed my arm quite badly earlier that day but I was able to continue working (driving) to get back to Leicester from Kent. As usual A&E was very busy so patience was order of the day, I waited just under 2 hours to be seen (which I assume is fairly normal for any hospital, accounting for the size and volume of the city). Once the wheels were in motion I was look after in the most caring and professional manor by all of the staff. Firstly I was assessed and given pain relief, 10-15mins duration, sent immediately off to the X-ray department where I only waited 5 mins before I was seen and had 6 X-rays taken, then back to the Blue zone where I waited another 5 mins to be seen by a nurse. Its a shame you can't name people on this review because she was one of the nicest and professional persons I could have had to deal with my injury. Very thorough and attentive, seeking a second opinion on a specific area of the injury even getting the orthopaedic doctors involved. By 20.30pm my injury had been assessed, X-ray, examined, cleaned, dressed, and antibiotics given. My moral to this review for me is simple, be patient the staff in this department are under extreme pressure, work long hours, for little reward. I admire these professional people for who they are and what they do. Thank you all at LRI A&E

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary
Submitted on 23/07/2019 at 11:57
Published on nhs.uk at 12:07


Dear Chris,

Thank you for taking the time to leave your review. We are really please you were well cared for in the Emergency Department. We hope you are feeling better.

In relation to the care from the nurse you have mentioned in your review, you may be interested in the DAISY awards we run: https://www.leicestershospitals.nhs.uk/aboutus/our-news/daisy-award-extraordinary-nurses-and-midwives/

We also have the Caring at Its Best Awards. You might be interested in finding out more: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/

For information we have passed on your review to the General Managers within the Emergency Department.

Take care and best wishes,

The Communications Team

Leicester's Hospitals

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