"Appointment with one particular staff member"

My experience on the day of my appointment was totally positive I was seen within 30 Mins. of my appointment time, and was very impressed by one particular staff member, who was very thorough, very patient friendly, and spent over 30 minutes carrying out my consultation. He commited to arrangeig a C.A.T. Scan of my brain within 4 to 6 weeks, and a commitment to contact me on reciept of the Scan results.

It appeasrs you have not understood the basis of my original complaint, (Which is duplicated in this message | That is when trying to view the list of Consultants working in Neurology, I am met with information going back to 2012, rather than currently |

This is shame, as my experience on the day was 1st. class. Your feedback will be much appreciated.