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Care Opinion

Overall good experience

Posted By novemberkf45

"Overall good experience"

About: Crosshouse Hospital / Stroke Care

(as a service user),

Overall good experience, food has been good, staff have been very friendly.

TV Should be cheaper

Staff excellent at what they do. They don't enough credit.

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Responses

Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 4 years ago
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 20/07/2019 at 20:52
Published on Care Opinion at 20:52

Dear novemberkf45,

Thank you for taking the time to provide your feedback in relation to your admission to the stroke unit. It is great to hear that you found the care to be excellent. We are fortunate to have an excellent on-site catering department.

Watching TV in hospital can be a welcome distraction. The system was introduced a number of years ago with the aim of allowing all patients to be able to watch the TV at their bedside. Within NHS Ayrshire and Arran we recognise the system and costs need to be reviewed. Eunice Goodwin has been undertaking work on this and would welcome your feedback.

The team will be delighted to read your feedback. I hope you are now recovering well.

Best Wishes,

Christine

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 24/07/2019 at 16:26
Published on Care Opinion at 16:26

picture of Eunice Goodwin

Dear novemberkf45

Christine is quite right when she said I have been involved in the assessment for the replacement of this TV contract. A great deal of work has been done looking at the options (an option appraisal) in anticipation and planning for the upcoming 'end of contract' with the current supplier.

A survey of patients and public's views contributed to the discussion around the replacement, including their preferred options.

The option appraisal will be presented through the usual structure for approval and ratification and I anticipate the outcome will be well received, however, I best not give too much away until we know what the Senior Management Team and the Board agree.

One thing I can say, it will not be as costly as the current system.

I hope you are as well as possible,

Best wishes,

Eunice

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