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"Excellent surgery"

About: Victoria Medical Centre Pms Practice

I am forced to say the surprise i got reading other reviews, this is the best surgery i have ever had, i have been with Victoria medical for a few years now, i have got a few medical problems,Rhumatoid arthritis, spinal problems, chest problems just to name a few, when you phone up there so lovely very helpful, they do ask a few questions more so with the nurses, just so they can point you to the right nurse, which i do understand and welcome,it would be a wasted appointment if i saw the wrong one, i have had bad chest infections and got appointment the same day, yes it does take a bit of time to get through on the phone, yes i have had to keep dialing, i just see that there very busy, but i have always got there in the end, i have just had a knee replacement, had to get a doctor to visit, she was amazing, as i have always found them all to be, nothing as ever been too much trouble,i have always felt cared for, the treat you with respect, nothing as ever been too much trouble, i appreciate everything they have all done for me and always will.

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Responses

Response from Victoria Medical Centre Pms Practice 4 years ago
Victoria Medical Centre Pms Practice
Submitted on 16/07/2019 at 10:40
Published on nhs.uk at 11:06


Good morning,

Thank you for taking the time to leave some positive feedback.

I am thrilled to hear you are happy with the service you have received over the years. We continually try our best for all patients and it is refreshing to hear someone appreciate it.

I have passed your comment on to the rest of the team - they are also thrilled!

It can be really hard when staff do their best with what they have yet get no end of abuse and negativity so thank you for your positive attitude towards our service.

I hope you have a speedy recovery from your knee replacement!

Kindest Regards,

Alice Lowery

Practice Administrator

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