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"Brilliant staff"

About: Whipps Cross University Hospital / Gynaecology

Friday 12th July general anaesthetic uteroscopy to remove polyp in Plane Tree Centre at Whipps Cross. A confident,, articulate sister kept patients informed and made us feel cared for. All members of staff - nurses, registrars, nurse assistants and sisters treated me as an individual, used humour appropriately, were aware of my emotional and physical well being and were efficient and timely. They worked well together as a team. The clear lines of communication instilled confidence in me (and I was a bit nervous to begin with!) The surgeons came to see me after I woke up to explain what they had done and to discuss after care etc. The sister who discharged me was polite and informative and showed that she cared.

What a brilliant service. Is there way to pass on many thanks to the team?

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Responses

Response from Whipps Cross University Hospital 4 years ago
Whipps Cross University Hospital
Submitted on 15/07/2019 at 09:57
Published on nhs.uk at 10:06


Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We have shared your kind words with the team that took care of you.

Wishing you all the best for the future

Kind regards

Central Complaints Team

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