"calming influences"

I recently had to attend the minor operations department to have a wart removed from near my eye. I was fearful of the operation as I am terrified of hospitals, but David and Doreen kept me calm and I only had to wait five minutes after my appointment time before they cam to me and the procedure was explained. My preferences regarding pain relief were taken into account. The side effects of the operation and how to deal with them were explained to me. I wanted to let the department and David and Doreen know how much this meant to me.