This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Truly amazing staff at the Victoria Hospital

Posted By Blessed daughter

"Truly amazing staff at the Victoria Hospital"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Medical High Dependency

(as a relative),

My mum who was in her early 80's had a bad stroke.

When I called the ambulance the lovely lad on the phone was so kind he said he would keep talking to me until the ambulance arrived. I knew because we live in a rural location we would be 20 minutes until an ambulance arrived.

The ambulance drivers were so good with mum and got her to the hospital as soon as possible.

Arriva bay 1 at the Victoria Hospital took over her care and they were so good they did every test quickly and kept me informed every step of the way as to what was happening and what the results were. They told me the truth in a kind way and she was really very unwell.

Mum was then moved up to high dependency and the care she got there was truly amazing, the physio staff tried everything to get the fluid off of her lungs and the nursing staff were nothing short of angels. However by the weekend it was obvious that she wasn't going to win this battle.

On the Monday, mum had made the decision that she wanted to stop the treatments. From there on the care was so kind. Mum passed away quietly in a private room on the stroke ward.

If I ever find myself in a similar position I truly hope I find myself being cared for by such truly amazing staff as the Victoria Hospital in Kirkcaldy.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pat O'Meara, General Manager, Events, Scottish Ambulance Service 4 years ago
Pat O'Meara
General Manager, Events,
Scottish Ambulance Service

Head of Events

Submitted on 12/07/2019 at 09:00
Published on Care Opinion at 09:00

Dear Blessed Daughter,

Thank you so much for taking the time to share this lovely feedback. I was so pleased to hear that our emergency call handler was so reassuring when you called 999. I am so sorry to hear about your mum.

If you feel you want to, you can contact me on 0141 810 6101 and I will find out who the call handler was and share your kind comments with them.

Please may I wish you and your family all the very best at this awful time.

Pat

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Carol Slater, Senior Charge Nurse, MHDU Emergency Care, NHS Fife 4 years ago
Carol Slater
Senior Charge Nurse, MHDU Emergency Care,
NHS Fife

Submitted on 12/07/2019 at 14:41
Published on Care Opinion at 14:41

picture of Carol Slater

Dear Blessed Daughter,

Thank you for sharing this at such a difficult time.I am delighted to hear that you and your mother experienced such good treatment in MHDU,I will ensure that the staff get the opportunity to read your lovely words.I am so sorry to hear that your mum passed away and send my condolences to you and your family.

Carol

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k