"Marsupilization of Bartholin Cyst"

About: Perth Royal Infirmary / Gynaecology

(as the patient),

I was instructed to arrive on the ward around 7am. I was met by a warm friendly staff nurse who showed me to my allocated bed. I was informed immediately that my notes hadn’t arrived and they were en-route, but that this was not an issue because I was fifth on the list. Despite my notes being late, staff were proactive and printed off a duplicate set so that they could complete my admission paperwork. 

I was then seen by the SPR to the consultant who gave me a quick examination to check everything was ok for the procedure. He put me at ease and made me feel comfortable. I was seen by the anaesthetist who shook my hand and listened to my concerns, and again, put me at ease. I was seen by a different SPR who reviewed my physical health and checked over my admission paper work - he also informed me that I’d been moved to second on the list! I then met the Consultant who explained the procedure. This was very helpful, because I’d been fortunate enough (and very grateful) to receive a cancellation, and had never met the Consultant. 

I was walked down to theatre by the ward clerk and a student nurse who were both warm and friendly, and they both distracted me from my anxiety. In the anaesthetic room I experienced more of the same before I woke up in recovery where I was fully supported through a tearful awakening (which is a bit embarrassing), before being taken back to the ward. 

I can’t thank the women’s health staff at PRI enough. They were all fantastic and thoroughly organised. 


Response from Alison Moss, Feedback Manager, NHS Tayside 12 months ago
Alison Moss
Feedback Manager,
NHS Tayside
Submitted on 19/07/2019 at 10:54
Published on Care Opinion at 10:54

Dear “McGreegs”

Many thanks for taking the time to post about your positive experience within the Gynaecology ward at PRI.

The whole team pride themselves in their patient centred approach and it is lovely to see that acknowledged.

The nursing leadership team have shared your story with the staff so they are aware of your kind comments.

Kind regards.

Julieanne Flynn
Clinical Care Group Manager - Women, Children & Families

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