I had to call the emergency service to my husband who lost consciousness. The Ambulance call centre treated my call calmly, efficiently and with respect.
The paramedics who came in roughly 4 mins, were brilliant. Kate and Beth, I think, again calm, efficient, and with respect and caring humanity.
Despite being busy, we were seen fairly quickly and all the tests were done. The staff across the board were polite and considerate, displaying humour to lighten tension where it was useful to do so, and without being disrespectful. I saw no irritation towards more difficult patients We did have to wait to see the Dr and Consultant but obviously, we expected that in a busy A&E and my husband was by then in no danger. The Dr and Consultant were reassuring and covered all possible outcomes.
However, I went upstairs to the toilet and almost every area was dirty.
If the cleaning staff is out-sourced to a private company then they should be ashamed of themselves
"Despite being busy, we were seen fairly quickly"
About: Royal Sussex County Hospital / Accident and emergency Royal Sussex County Hospital Accident and emergency Brighton BN2 5BE South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance South East Coast Ambulance Service NHS Foundation Trust Emergency ambulance Lewes BN7 2XW
Posted by annevix (as ),
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