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awful ‘specialised hospital’

Story from nhs.uk

"awful ‘specialised hospital’"

About: Cassel Hospital

Awful experience in my stay here! No idea or empathy with physical problems. Situations manipulated to get a reaction! Don’t touch this hospital with a barge poll.

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 4 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 12/09/2019 at 08:39
Published on Care Opinion at 08:39

I am really sorry to hear that your experience of staying at the Cassel Hospital was awful. I will share this feedback with the managers but would also like to invite you to email further details of your stay to pals@wlmht.nhs.uk we can then look further into the concerns you have raised.

Many thanks

Sara Kerry

Patient Experience Coordinator

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