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"Amazing Staff - But MICE on Wards!!"

About: North Manchester General Hospital

I was transferred to North Manchester last week from Oldham with a kidney stone obstruction that led to a severe infection. In the end, I stayed for 8 nights (3 on ward C3 and 5 on D5). Ward C3, despite being very cramped, was absolutely fine. The staff were wonderful and everything was clean. However, on D5 I encountered problems. It's worth saying once again that the staff were all wonderful. These people are incredibly overworked and are being stretched further and further. But I found the nursing staff and the doctors alike all considerate and genuinely lovely. On my second or third night on D5, I saw a mouse scurry across the floor of my room. I called a nurse in who confirmed they were aware of it but couldn't do much as it had already been reported. So I was basically just to lie there knowing there's a mouse scurrying about the place. The same happened a couple of nights later in the bed across from me where a lady lay trying to recover from infection while a mouse was scurrying around her room. The staff were equally as scared as patients of these pests. This is a HUGE infection issue, surely? There will be mouse droppings behind cupboards that aren't cleaned behind and I don't see how any hospital in a developed nation in the 21st Century should be housing patients on wards where the's clearly a mouse infestation.

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Responses

Response from North Manchester General Hospital 4 years ago
North Manchester General Hospital
Submitted on 08/07/2019 at 09:50
Published on nhs.uk at 10:06


Thank you for your comments and firstly we would like to apologise for the distress you experienced with the mouse you saw on D5.

Please be rest assured that the Estates Department take pest control very seriously and they work very closely with pest control contractors to keep all incidents to a minimum.

Any infestations that are reported to Estates are escalated straight away to our contractors to control all issues. Areas are then thoroughly cleaned and inspected regularly.

The one you have commented on was reported straight away on the night and the contractor was informed and immediately attended to carry out initial baiting and trap laying, returning with follow up visits checking the infestation was under control.

We hope this alleviates your concerns, however should you still remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns

Kind regards

The Patient Experience Team

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